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SHIPPING  & RETURN POLICY

Welcome to our Return Policy page at Earth Spirit Botanica. Here, you'll find all the information you need to know about returning products purchased from our webshop. We offer a two-week return period for sealed items, with customers responsible for covering the return shipping costs. Please ensure all items are returned in their original condition to be eligible for a refund or exchange. For in-store purchases, we offer an exchange policy within eight days with a receipt. Feel free to reach out to us if you have any questions or concerns regarding our return policy. Thank you for shopping with us!

Shipping Policy 

At Earth Spirit Botanica, we strive to ensure a smooth and reliable shipping experience for all our customers. Please review the following information regarding our shipping policy:

1. Order Processing Times: Our processing times typically range from three to seven days. During this time, we carefully prepare and package your order to ensure its safe arrival.

2. Shipping Costs: Shipping costs vary depending on the destination country. For domestic orders within the Netherlands, shipping starts at 4.95 EUR. For international orders, basic shipping starts at 35.95 EUR. Please note that these prices exclude insurance costs.

3. Domestic and International Shipping Options: We offer a range of shipping options to accommodate your needs. From letterbox parcels for smaller items to fully insured international shipping for larger orders, we strive to provide options that meet your preferences. All shipments come with track and trace capabilities to allow you to monitor the status of your order. In the event of any service interruptions or delays, please contact us at info@earthspiritbotanica.com for assistance.

 

4. Potential Order Processing Delays: At times, we may experience delays in processing orders due to a high volume of orders. While we strive to fulfill orders as quickly as possible, these delays may result in longer shipping times. We appreciate your patience and understanding as we work to ensure the timely delivery of your order.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to us. We're here to help!

Return Policy

At Earth Spirit Botanica, we want you to be completely satisfied with your purchase. Please review the following information regarding our return policy:

For Online Purchases:

 1. Return Period (EU) : We offer a return period of two weeks for all sealed products. This applies to items that are unopened, unused, non-broken, and non-water-damaged, especially for herbs. 

2. Customer Responsibilities: Customers are responsible for covering the shipping costs associated with returning their item, both for domestic and international shipments.

3. Incorrect Orders: If you receive the wrong item, you have the option to choose between a gift card for our webshop or a refund.

4. Packaging Requirements: When returning items, it is essential to ensure they are properly packed, particularly for crystals. Insufficient packing materials may result in damage during transit, and any broken items upon return will not be eligible for a refund.

For In-Store Purchases:

1. Return Period: In our physical shop, we offer an exchange policy within eight days of purchase, provided the items are returned with a receipt. Please note that we do not offer refunds for in-store purchases.

2. Product Condition: Oracle decks and herbs must be returned completely sealed to be eligible for exchange.

We strive to provide the best possible service to our customers, and your satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.

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